Customer support

Get help, answers and guidance right here.

Whether you’re troubleshooting, learning a new feature or just getting started, we’re here to help you get the most out of R-Link Studio.

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Most answers are one click away.

Talk to our team

Send us a message.

Tell us what you need and a real person on the R-Link team will get back to you, usually within 24 hours.

What do you need help with?

Common questions

Quick fixes and answers.

How do my guests join? Do they need to download anything?

No download and no account. Guests open your room link in their browser, type a display name and join. Before entering they can pick their camera, microphone and speaker, and camera and mic are optional.

My camera or microphone isn’t working. What do I do?

Usually the browser is blocking access. On a computer, click the camera icon in the address bar and choose Always allow, then rejoin. On an iPhone, allow camera and microphone access for your browser in Settings. If you opened the link inside another app, use Open in browser first. Inside a meeting, open Settings to choose a different camera, microphone or speaker.

Which browsers and devices work best?

R-Link Studio runs in modern browsers on computers, phones and tablets. To share your screen, join from a desktop browser such as Chrome, Edge or Firefox: iPhones and iPads can’t share a screen from the browser.

Where do I find my recordings?

In your Dashboard under Recordings, next to Meeting History. Open a recording to watch it, share a link or turn downloads on or off. Storage depends on your plan: 10 GB on Basic and 50 GB on Business.

How do I change or cancel my plan?

Go to your Dashboard, then Account › Billing & Usage. You can switch plans, update your card, pause your plan or cancel. If you cancel, you keep access until the end of your billing period. There are no contracts.

How do I go live on YouTube, Facebook, LinkedIn, X or Twitch?

Live streaming is on the Business plan. In the Studio, click Go Live, pick a destination and paste the stream URL and stream key from that platform (RTMP). See our step-by-step guides for Facebook, X, Instagram and Twitch.

How many people can join my meeting?

Up to 50 interactive participants on Basic and 100 on Business, and hosts and co-hosts don’t count toward the limit. Business also includes webinars for up to 1,000 attendees. For larger events, talk to us.

Can I get help without leaving the app?

Yes. In your Dashboard, open Account › Support to send a request and track it. During a meeting you can open the support window, and on any recording you can use Report issue. You can always email support@r-link.com too.

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